Nova Cases Refund Policy
At Nova Cases, your satisfaction is our priority. If you experience an issue with your order, we’re here to make it right. Please review our refund policy below:
1. Eligibility for Refunds
You may request a refund under the following conditions:
- Damaged or Defective Products: The item was damaged during shipping or has a defect.
- Wrong Item Received: The product does not match your order (e.g., incorrect model, design, or color).
- Non-Delivery: Your order did not arrive within 30 days of the estimated delivery date.
2. Non-Refundable Scenarios
Refunds will not be issued for:
- Change of mind or personal preference.
- Incorrect address provided during checkout.
- Normal wear and tear or misuse of the product.
3. Refund Process
To request a refund Contact Us: Email us at novarobot@novacases.com with:
- Your order number.
- A detailed description of the issue.
- Photos or videos clearly showing the problem.
Review & Approval:
- Our team will review your submission within 2-3 business days.
- If the issue is verified, we will approve your refund or replacement request.
Resolution Options:
- Refund: Approved refunds will be processed to your original payment method within 5-7 business days.
4. Important Notes
- Time Limits: Refund requests must be submitted within 14 days of receiving your order.
- Shipping Costs: Original shipping fees are non-refundable unless the issue was due to our error.
This policy ensures that our customers are protected while minimizing return-related complications.
If you have any questions, please don’t hesitate to reach out to our support team at novarobot@novacases.com.